SHIPPING AND DELIVERY
FREE delivery for US, Germany and UK customers as a default delivery option.
How do you ship packages?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China (ePacket, Registered Air Mail,Air Mail,EMS ). Packages also shipped from our EU warehouses ( Germany, France, Belgium, Spain, Poland ) are shipped through DHL, EU Local Delivery,Express. For US customers possible free shipping from our warehouses in US.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
7-45 Business days depends on a delivery options.
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Some shipments, such as Standard International shipments, are not trackable.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lightdecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lightdecor.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods were delivered quickly. Checked. It's all right. Packed on 5 ++. It is visible that it is going through the prod, and the price for 1 pc. Not small. I recommend the product
Very high quality product. Everything is clearly adjusted without burrs. The protective film is pasted from scratches during transportation and installation.
Great store! Fast! I recommend both the product and the seller. Thank you
Goods of excellent quality! Shipping fast. Came packed and padded with shockproof material. I checked, everything works! Took for illumination of the floor at night. 1,5 Watts is a little bit long for frequent installation. We will set less often. Thanks sell! Recommend
OK, I'll check it out a little later
Fast Delivery
top
item as described
After installation, I will write a review. Packed perfectly, beautiful.