SHIPPING AND DELIVERY
FREE delivery for US, Germany and UK customers as a default delivery option.
How do you ship packages?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China (ePacket, Registered Air Mail,Air Mail,EMS ). Packages also shipped from our EU warehouses ( Germany, France, Belgium, Spain, Poland ) are shipped through DHL, EU Local Delivery,Express. For US customers possible free shipping from our warehouses in US.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
7-45 Business days depends on a delivery options.
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Some shipments, such as Standard International shipments, are not trackable.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lightdecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lightdecor.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just need to try but they're fine
very good lights
Fast deliveri only 15 days to get it. About the item, it is accurated and well made.I will try it for awhile and I will order other for sure.
Came very quickly, 2 weeks of waiting for everything, while now before the New Year's fuss) Packaging completely whole came, not even worn out anywhere. I still did not install them on the car, so I do not know how they work and shine. As I will put, I will write a review)
<2en> good LEDs, the lighting is more precise and stronger. Assembled on Audi A4 b8 of 2009.
Checked, work, not yet installed
Good good light. So far, so good. I hope q lasts a long time. H8, anti fog, st line party mk8
Delivered quickly, everything is in order))
The bulbs are good, shine worthy, the light line is good in a regular non-lens headlight, there was a problem with the spontaneous inclusion of the far, solved the problem of installing the release on the minus and Plus driving beam (if you encounter this Google problem, solved in 5 minutes), but the problem is rather in the car itself
Good, shine worthy
Everything is perfect, just a few months to try and see if they don't melt or blink like most LEDs, when a few months goes by I'll put my answer
Came quickly, shine brightly, the husband changed without problems
good lights
Wery fast delivery, working af it shoud. But the coler fan on light, is to big for the housing. But I don’t matter, Maybe I could use it on on other car.. thanks
Perfect, remains to see the life of the articles.
Perfect! Very white lighting see almost bluish so I will say about 7000K. Perfect fitting on fog of Audi A1 phase 2
Lamps shine bright. Took 6500 K. The color is cold quite. Not even a little blue. Packed well. Pay attention to the problem. Took H1. Need adapter.
Everything works, it is easy to install, it shines brightly, I recommend the lamp from this store, I will order more. Later I'll add how much they were enough