Shipping info.

SHIPPING

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our workshop in Latvia will be shipped by standard or DPD depending on the weight and size of the product.

Do you ship worldwide?

At the moment not. We provide shipping to over 30 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries please contact us.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

All led neon signs custom made, production time after place order can take 5-15 days.
Shipping time varies by location. These are our estimates:

*This doesn’t include our 5-15 days producing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the producing, packaging or shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time( 45 days not including 5-15 day producing) you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Lightdecor (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.